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Cell Phone Banking

Real time transactions using Digicell SMS Bundles.

This feature allows customers to send a text message to “BANK” or “2265” to retrieve banking information.

Specific codes are required to initiate different requests or initiate different transactions.

  • Text us for account balances or account history
  • Text us for account alerts
  • Use text to transfer between accounts
  • Transfer funds to friends and family
  • Pay utility bills  View Tutorial
  • Digicell Top up View Tutorial 

Below are the approved codes.

CODES DEFINITIONS
BALC Checking account balance
HISTC Checking account history
BALS Savings account balance
HISTS Savings account history
STOP Disable all alerts
STOPALL Disable all text and alerts
GIVE Pay friends and family
FRIENDS Listing of friends and family
TRANSFER Transfer between your accounts
ACCOUNTS Your account nicknames
PAY Pay utility bills/merchants
NAMES Listing of merchants
NEW New products listing
INFO Listing of codes by SMS
BRANCHES Listing of branches
SIGNUP Contact for new customers
CONTACT Contact information

Cell Phone Banking FAQ:

1. Do I need to have a specific Cell Phone before I start using Cell Phone Banking from heritage?

2.Do I need to register first and where do I register?

3. Can I register more than one Cell Phone on my account or more than one account?

4. What are the benefits of Banking on my cell phone?

5. What can I do using cell phone Banking from heritage?

6. How secure is cell phone Banking from heritage?

7. Can I use Cell Phone Banking if I subscribe to any network?

8. Which number must I use when I send a sms?

9. Which number must I use to authenticate myself?

10. Which number must I dial to use the menu-base Cell Phone Banking option?

11. Where can I obtain a copy of the Cell Phone Banking terms and conditions?

12. How much credits must my Cell Phone have for me to use Cell Phone Banking?

13. Can I make use of Cell Phone Banking to purchase credits for my Cell Phone?

14. What are the Cell Phone Banking daily transaction limits?

15. How much does it cost to use Cell Phone Banking from heritage?

16. What happens if I have made an incorrect payment?

17. Which account can I obtain balance on?

18. Can I obtain a balance on only one account at a time?

19. Can I get mini statements using Cell Phone Banking?

20. Which accounts can I transfer funds to and from?

21. Will I be able to use Cell Phone Banking while I am overseas?